Software Management

Software Management

Software Management

SMART Software Management is the best practice incorporating a set of proven processes and procedures for managing and optimizing the purchase, deployment, maintenance, utilization, and disposal of software assets within an organization. Implementing SMART Software Management protects your software investments and helps organizations understand what software they have licensed, deployed, in use and reduce IT costs and limit operational, financial and legal risks related to the ownership and use of software.

Further, SMART Software Management empowers an organization to better understand the hierarchical ranking of software products from a vendor management perspective, as well as help an organization in assisting the success of other IT functions, such as service management, procurement and strategic planning.

SMART Software Management module helps in management of software assets, including license tracking, license compliance, version consolidation and installed endpoints.


  • Tracks all important software information such as applications installed, service packs, updates etc. for each asset
  • Assist in tracking & auditing Software Licenses
  • Link Software to helpdesk tickets
  • Provides a unified platform for Software and service management
  • Manage & track authorized Software list
  • Maintain software usage details like software being used by various departments, Business Units etc
  • Maintain software back & restore information
  • Create sequential code series based on software type or category
  • Software can be assigned to any owner in their life cycle, with historical tracking of ownership

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.