SMART Service Desk software package provides the best degree stadnard originated reports. All pleasantly laid out and are sorted for simplicity of use. The reports can be downloaded straight forwardly to PDF, XLS or HTML, word.. It is easy to receive the reports you are interested in your mailbox.

To broaden the adaptability of detailing we built up a segment Ad-hoc reports with which you can essentially do whatever you need, Create your own report, select the columns you like to see, add custom fields, select the columns you like to see and click run. A flat file with all data will be produced within seconds.


  • Get a right aggregated view of Service Management in real-time
  • Proactively measure and monitor trends of Incidents, Requests and Problems
  • Monitor how IT is supporting critical business applications


  • Paramerterized Reports
  • Graphical & Tabular Reports
  • Reports Schedular
  • Multilingual Reports
  • Easily customization and configurable
  • Daily, Weekly, Monthly Reports
  • Reports can be accessed on anytime, anywhere, from any Devices
  • List Reports can be exported to Excel, CSV, XML formats

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.