Service Catalog Management

Service Catalog Management

Service Catalog Management

Service Catalog Management was added as a new process in ITIL V3. SMART Service Catalog Management Provide an actionable, easy-to-use service catalog that presents end-users of different business units or departments only entitled services. SMART Service Catalog Management, provides IT & Business Service Managers control over internal initiatives to develop, deliver and support the required services while establishing a partnership with its consumers who will receive the agreed services at the expected level and price.

You can create and track your service portfolios (Service Catalog, Planned Services & Retired Services). Also track associated costs, and estimated delivery times using SLA time targets.


  • Reduction in the volume of Incidents.
  • Provide Permanent Solutions to resolve known errors.
  • Improve first-time fix rate by service desk, by using knowledge of previously resolved incidents and problems.
  • Detect and fix issues before the users notice and report an Incident.
  • Improve quality, productivity and morale of technical support staff.
  • Analyze the pain points that are taking up staff resources


  • Helps in creation of a service driven culture, elevating the perception of the IT organization to a Service Provider.
  • Increasing customer satisfaction and allowing them to choose the correct level of IT service for their needs
  • Integrated with Service Level Management process
  • Builds the foundation to manage all kinds of Service Requests (IT, HR & Administrative)
  • Provides a source of reliable information to manage investments service performance.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.