Configuration Management (CMDB)

Configuration Management

Configuration Management

SMART CMDB, Maintain a Centralized Repository for Configuration Items such as, systems, software, facilities, and people as they exist at specific points in time with full visibility of infrastructure and services, leading to have more control of business environment and help to take better decisions. SMART CMDB allows you to use either predefined CI relationships or can create custom CI relationship types based business requirements.

SMART CMDBs can be used for many things, including but not limited to, business intelligence, software and hardware builds, impact analysis for incident and change managements. CMDB implementations often involve the inclusion of data into the Tables from other sources such as asset management, in such a way that the source of the data retains control of the data.


  • IT Asset Discovery - Automated hardware and software detection
  • The ability to discover, verify, record, and control all Configuration Items (CIs) through their entire life cycle
  • Tracks all important CI Technical Attributes like Processor info, hard disks & RAM capacity
  • Link CI’s to helpdesk tickets.
  • Provides a unified platform for asset and service management.
  • View Track receipts, manuals and asset documentation.
  • Link assets to owners/locations/departments
  • Create sequential code series based on CI type or category
  • CI can be assigned to any owner in their life cycle, with historical tracking of ownership

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.