SMART Service Desk Dashboards are multilayered performance management systems, built on a business intelligence and data integration infrastructure, which enable organizations to measure, monitor, and manage Service Support activities. SMART Service Desk dashboard provides an easy-to-understand view of the numbers that matter most, so that the Executives can take right decisions to keep businesses running smoothly and at peak performance.

Operational Dashboards & Context Sensitive Dashboards

Operational dashboards enable helpdesk associates to track and monitor core operational processes of Incident, Problem, Service Requests, Change and Release Management. SMART Service Desk Dashboards provide support managers and staff managers with immediate visibility into KPI performance of the employees reporting to them. This enables quick decisions or takes corrective action as soon as the need arises.

SMART Service Desk Dashboards are context sensitive business intelligence dashboards which assists helpdesk associates in getting latest real-time up to date information. Personalized Dash boards are available out-of the box, with separate drill down options for Employees, Technical Associates, Employees and Support Managers roles.


  • SMART Dashboards enable you to display multiple Performance Analytics on a single screen.
  • All Dashboards comes with drill down options.
  • SMART dashboard gives you a high-level view of your data.
  • Dashboards can be downloaded directly to png.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.