Contract Management

Contract Management

Contract Management

SMART Service Desk Contract Management will help the organization to meet contract compliance regulations, centralize contract tracking and to improve overall contract administration. With SMART Service Desk Contract Management, you can manage any type of Contract such as employee, vendor, hardware annual maintenance agreements.

SMART contract management has been designed to manage any type of contract with its built in interface that makes the users in the organization to easily create, configure new rules, edit and approve Contract quickly and efficiently. Centralize the management of all sub Contract, third party contact information, expiry dates, start date, end date, contract expiry alerts, approval managers, contract soft copies as attachments, Invoice Details, Financial Details & complete Audit history.


  • Support categorization & classification of Contract based on the business requirement.
  • Supports multiple types of Contract management (Annual Maintenance Contract)
  • Maintain Contract Period (Start, End & Renewal Date)
  • Track current status of individual Contract, e.g. Approved, Non Approved, Cancelled, and Expired.
  • Contract can be linked to third party contacts for future communication
  • Maintain financial information of Contract
  • Predefined email notifications alert before contract get expired.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.