Service Continuity Management

Service Continuity Management

Service Continuity Management

SMART Service Continuity Management Process assists in managing Risks that could seriously impact IT Services. It ensures that the IT Service Provider can always provide minimum agreed Service Levels, by reducing the Risk to an acceptable level and Planning for the Recovery of IT Services and is designed to support Business Continuity Management.

The SMART Service Continuity Management assess and manage Risks to IT Services by examining Configuration Item (CI) values, threats and vulnerabilities, developing appropriate countermeasures, creating an IT Service Continuity Plan, and managing any disaster situations that occur.


  • Identify Key Business Activities & Record Impact Scores
  • Maintain Recover Time Objective (RTO), Recovery Point Objective (RPO)
  • Have your IT Service Continuity Plans
  • Maintain Critical Contracts
  • Assessing  the Impact of Disruption
  • Can record Continuity Test Result
  • Have visibility using Service Continuity Calendar
  • Record multiple Task within Service Continuity Case.
  • Create relations with Equipment & Configuration Items

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.