Service Continuity Management

SMART Service Continuity Management Process assists in managing Risks that could seriously impact IT Services. It ensures that the IT Service Provider can always provide minimum agreed Service Levels, by reducing the Risk to an acceptable level and Planning for the Recovery of IT Services and is designed to support Business Continuity Management.

The SMART Service Continuity Management assess and manage Risks to IT Services by examining Configuration Item (CI) values, threats and vulnerabilities, developing appropriate countermeasures, creating an IT Service Continuity Plan, and managing any disaster situations that occur.