Policy Management

Policy Management

Policy Management

SMART Policy Management allows you to Manage, track and report on plans, policies, procedures and other critical documents to Control the content life cycle from creation to archive with end to end audit recording.

SMART Policy Management manages your workflow and provides greater transparency to make compliance easier, by which users always have instant access to the most current version of policies and procedures.


  • Manage Purpose, Scope & Key words of a policy
  • Support use defined multiple types of policies
  • List names of all related Audience
  • Search Policies using key words
  • Link related Controls to individual Policies

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.