SMART COBIT Leverages a single framework for managing Risk management, Information security, Regulatory compliance, Enables an integrated GRC infrastructure and centralized repository to manage process assessments, audits and issues through a risk-based approach for Business organizations to verify their security posture and reduce potential risk, by Defining strategic plans, information architecture, ensure compliance with external requirements.

SMART COBIT goals and metrics benefits service mechanism in a number of ways, it can help to prioritize service management improvement opportunities, identify key service management activities and justify improvement proposals by linking them to organizational objectives.


  • Different types of Goals & Metrics can be defined
  • Goals & Metrics can be defined in rich text editor
  • Link all related Goals
  • Associate all the contact person
  • Maintain complete audit history

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.