Event Management

Event Management

Event Management

SMART Event Management can be used to define a process that helps to leverage automation and manage events to become more effective and efficient. It plays a significant role in ensuring the operational health of IT services. The SMART event management Provides operational information, as well as warnings and exceptions, to aid automation, along with process activities like event detection, Filtering, Notification, Event correlation, response and closure.

SMART Event Management can integrate with any third party event monitoring and logging tools to capture all events that occur in IT infrastructure and can convert these alerts in to Incidents tickets and automate the process of incident assignments to the respective departments or groups using the SMART Workflow Engine. SMART performs a predictive analytics based on the data logged into charts and graphs.

FEATURES

  • Supports integrations with third party Event monitoring software.
  • Support categorization & classification of Events based on the business requirement.
  • Link Events to Assets, Configuration Items, Software & Discovered Assets.
  • Record & maintain Notes related to Event management
  • Track complete history of each individual Event
  • Create & Manage relation between similar events
  • Interactive Dashboards are available to track & monitor the details of events.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.