IT Service Support Management

IT Service Support Management

IT Service Support Management Solution with
11 PinkVerified ITIL processes. A truly SMART Digital Service Management Solution.

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Smart Service Desk
Automate HR and Administrative

HR Help Desk / Case Management

Automate HR and Administrative Processes with self-service,workflow and mobile apps

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HR Help Desk
Government Case Management

Government Case Management

Help Desk Solution for local and Federal government or city councils.

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Government Case
case management solutions

SMART Case Management solutions

Increase customer satisfaction with efficient complaints submission & routing

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smart desk

smart service desk

Reduce service management costs in a smart way, with our flexible licensing models for mid-size & large businesses

Smart PinkVerify

Smart Service Desk Software Awarded Pinkverify-2011

SMART Service Desk v11, has 11 processes complying with the latest ITIL® 2011 guidelines set by PinkVERIFY and the ITIL Software Scheme (ISS) from AXELOS for documentation. Manage all of your services, assets and support with stamp of approval from pink elephant.

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Our Services

SmartDesk help is the feature rich, help desk and case management software, for managing complaint tickets, service requests or work orders.

ITIL Consulting

SMART Service Desk is a leader in area of IT and ITIL process improvement consulting and has a reputation

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ISO/IEC 20000 Assessment

If you’re considering an ISO/IEC 20000:2011 certification project, our consultants can assist you in getting

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Management System Consulting

We provide consulting, training, auditing and due diligence services in line

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ISO 27001 Consulting

ISO/IEC 27001 is an international standard for Information Security Management. SMART ISO 27001 consulting services

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ITIL Training

We offer ITIL training services which are Taught at our centers or your location by a fully accredited ITIL service manager

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Application Development Outsourcing Services

At SMART Service Desk, we offer Application Development Outsourcing

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technip testimonial

“SMART Service Desk is a great suite of applications, which any mid or large size company, can use to streamline, control and govern IT, HR & Business activities. It is also good at integrating with a large varieties of application or systems.”

Brindha Sankararaman Service Quality Manager, IT
infoline testimonial

Increased use of the ITIL V3 framework based SMART Service Desk, in our call centers, for managed services, has resulted in drastic improvement in customer satisfaction and operational performance !

Manoj Mahanta Sr.Vice President at Infoline LLC
medgulf testimonial

After long time spent on assessments/analysis of various ITSM solutions in the market, SMART Service Desk was the complete solution for MEDGULF to meet current and future requirements with lot of features, flexibility and reasonable price

M. Felemban IT Infrastructure Manager
toyota testimonial

We needed a tool with automated workflow and easy to use interface, SMART Service Desk's built-in workflow has made big improvements in our Service Operations - especially having online approvals !

Khaled Omar IT Director ALJ Toyota
northern testimonial

A must to have solution, when it comes to streamlining processes and managing projects.

Leon Venter Manager, Logis Support & Admin

Our Clients


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