Mobile Applications technology is the fastest growing area of software development. As per industry reports, globally enterprise mobile users are forecasted to exceed 500 million by 2015.
SMART Service Desk Application is now available on all major mobile phones like I-Phones and Androids Devices, which allows employees to maintain productivity regardless of their physical location and the type of device they own, ensuring 24/7 service delivery.
SMART Service Desk Mobile Apps, provides true mobility to employees and support staff to access data related to all key ITIL Processes such as incidents, service requests, problems, change and asset management. Ready to use real time reports within SMART Service Desk ensure management and support staff have up to date statistics.
SMART Service Desks built in search engine for tickets and knowledge solutions is fully accessible via the iPhones and all other SMART Phones
Features & Benefits
- Supports all essential Service Desk Operations for employees, customers and support agents: displaying, creating, responding, leaving notes, providing resolutions and closing tickets.
- Search Knowledge Base.
- Managers can make approvals of service requests.
- Feedback Surveys
- Integrated with SMART Workflow Engine, for ticket escalations.
- Reduction in the volume of Incidents.
- Provide Permanent Solutions to resolve known errors.
- Improve first-time fix rate by service desk, by using knowledge of previously resolved incidents and problems.
- Detect and fix issues before the users notice and report an Incident.
- Improve quality, productivity and morale of technical support staff.
- Analyze the pain points that are taking up staff resources