Work Order Management

Work Order Management

Work Order Management

SMART Work Order Management generates an orderly series of steps, such as Scheduling, assignment, and execution of work orders to individuals and groups accordingly to have access towards different parameters, which increase operational visibility in the business environment in the way workflow performs, Such as timesheet approvals, new customer account creation, customer account list, Invoice generation etc.

SMART Users, Managers can visualize Work Order Management processes through graphical dashboards with drill-down capabilities,Leveraging a variety of configurable reports to monitor key control attributes, self-assessment and evaluation plans.


  • Create and manage customer accounts
  • Link related Servicing Parts to Work Orders
  • Maintain customer account list with Taxes
  • Manage company logos in Document headers like Invoices, Receipts etc.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.