Opportunity Management

Opportunity Management

Opportunity Management

SMART Opportunity Management is an IT centric marketing framework, was created to help, change the perception of the entire IT organization to its customers, stakeholders and external connections, with the help of SMART Opportunity Management module the users can able to create and manage a Lead, Sales Contact, Opportunities, Appointment list etc.

SMART Inbuilt appointment calendar feature allows end user or manager to arrange/manage appointments. Users, Managers can visualize Work order management processes through graphical dashboards with drill-down capabilities. Leverage a variety of configurable reports to monitor key control attributes, self-assessment and evaluation plans.


  • Maintain detailed information of Leads
  • Maintain & Track Opportunities to a specific Status
  • Calendar to track appointments
  • Categorize services based on requirement

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.