Release Management

Release Management

Release Management

The goal of Release Management is to ensure the integrity of live environment is protected and that correct Hardware or Software components are released. You can handle releases by recording your rollout plans and tasks, which can be assigned to appropriate release management team members, associates or groups, who will deal with the assigned work until the release has been properly deployed.

SMART Service Desk, can easily be integrated, with various network and system monitoring tools – alerting the service desk issues, and potentially fixing them, before your end users and customers even know there is anything wrong. For example,using Integration with Microsoft’s System Center Operation Manager (SCOM), you can create rules, so that when an event happens, such as a failed server notification, an incident is created in SMART and alerts are sent to the appropriate support staff or support group.


  • Achieve a higher success rate of releases.
  • Reduced service interruptions by avoiding non-compatible components.
  • Ensure that Live Software is of high quality.
  • Minimize use of illegal software
  • Enhanced control over your IT infrastructure to make it more stable and well-managed.


  • Manage software releases as a consistent and repeatable process based on ITIL V3:2011
  • Well defined roles & responsibilities and policies for changes and releases
  • Customizable workflows to support releases cycle
  • Supports the planning, management and successful rollout of approved changes
  • Integrated with Change and Configuration Management

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.