Customer Relationship Management

SMART Customer relationship management (CRM) software, offered both on-premise and cloud-based CRM, help businesses reduce costs and increase profitability by organizing and automating business processes to ensure customer satisfaction and loyalty in the sales, marketing, and customer service fields.

With SMART CRM solutions we deliver ROI through automation in customer service, and sales force automation. We also offer mobile apps that allow you to manage your customer relationships on your mobile devices, and software integration adaptors that integrate data and reporting from social media directly into your CRM application

Benefits

• Get 360 degree view of customer right from sales leads to post sales customer complaints.
• Track trends in customer issues
• Have comprehensive complaints history
• Reduce cost trouble ticket resolution times and repetitive support calls
• Knowledge Management promotes common procedures and standards for dealing with customers.
• Can be accessed by all stake holders from anywhere in the world at any time. SMART CRM Web based self service feature can very easily include partners, suppliers and sub-contractors in your workflow.
• Email & SMS notifications informing users of assigned tickets or tasks with reminders and multi level escalation option.
• Accelerate Service Request recording, review and approval cycles as Service Requests automatically move from one stage to the next.
• Improves communication and teamwork across departments and functional areas.
• Track customer satisfaction proactively using integrated SMART CRM Survey Management
• No need of new hardware, we can set up your system using your existing internet access.