Customer Relationship Management

Customer Relationship Management

Customer Relationship Management

SMART Customer relationship management (CRM) software, offered both on-premise and cloud-based CRM, help businesses reduce costs and increase profitability by organizing and automating business processes to ensure customer satisfaction and loyalty in the sales, marketing, and customer service fields.

With SMART CRM solutions we deliver ROI through automation in customer service, and sales force automation. We also offer mobile apps that allow you to manage your customer relationships on your mobile devices, and software integration adaptors that integrate data and reporting from social media directly into your CRM application


  • Get 360 degree view of customer right from sales leads to post sales customer complaints.
  • Track trends in customer issues
  • Have comprehensive complaints history
  • Reduce cost trouble ticket resolution times and repetitive support calls
  • Knowledge Management promotes common procedures and standards for dealing with customers.
  • Can be accessed by all stake holders from anywhere in the world at any time. SMART CRM Web based self service feature can very easily include partners, suppliers and sub-contractors in your workflow.
  • Email & SMS notifications informing users of assigned tickets or tasks with reminders and multi level escalation option.
  • Accelerate Service Request recording, review and approval cycles as Service Requests automatically move from one stage to the next.
  • Improves communication and teamwork across departments and functional areas.
  • Track customer satisfaction proactively using integrated SMART CRM Survey Management
  • No need of new hardware, we can set up your system using your existing internet access.


  • Increasing sales efficiency through easy reporting and visualization on current opportunities
  • Instant Service and Complaint tickets Status Notification to customers via SMS and Email
  • Lead qualification and management
  • Calendaring and Appointment scheduling with Auto Reminders
  • Generate Knowledgebase from the solved Complaints
  • Lead qualification and management
  • Supports creation of Multiple Different Survey Types
  • View real-time Dashboards with drilldown capabilities
  • Supports Integration with third party reporting software

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.