SMART Service Desk provides APIs Application Programming Interface to integrate with any third party software.

SMART Service Desk supports advance Active Directory integration to map SMART Service Desk fields with Active Directory attributes and based on this the business process can be automated by using SMART Workflow Engine. It also support approvals mechanism based on the organization hierarchy defined in the Active Directory.

SMART Service Desk has built in live chat software for seamless & instant communication to provide rapid resolutions.


  • SMART Service Desk can synchronizes with MS Active Directory / LDAP for user login and single sign on.
  • SMART Service Desk has the Ability to integrate with Microsoft’s Operations Manager & other Event monitoring tools.
  • SMART Service Desk Integrates with all major contact centre & IVR solutions.
  • SMART Service Desk can integrate with Email (MS Exchange & others) and SMS gateways for sending alerts and notifications to administrators and end-users.
  • SMART Service Desk can also be integrated with Net Support Remote Control Software for all Service Desk ITIL-ITSM Functions.
  • SMART Service Desk has built in Chat application and can also integrates with any chat application.
  • SMART Service Desk can integrate with Social networking sites such as (Twitter/LinkedIn/Facebook...) to create incidents.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.