Product Features

PINK Certified

A Pink Verified Product with ELEVEN processes Certified, ensuring 100% ITIL compliance.

Cloud Ready SaaS

An Enterprise level ITSM Solution with both On-Premise and Cloud Deployments with a flexibility to switch between both. Currently being used by more than 1 Million Users worldwide

Multilingual Support

Multi-Lingual Application and Local support and Implementation Services in English, Spanish, French, Thai, Arabic and more languages.

Role Based Security

Security – Role based security. Every resource (text box, link, tab, etc.…) can be secured individually

Workflow & Automation

Easy to Configure Workflow rules tailored to your business processes including Multi-level approvals and escalations Metrix.

Self Service Portal

Enable end users to access knowledge base solutions in the self-service portal

Simple & Easy to use Administration module for managing Users, Service Catalog & Administration functions.

Reports & Dashboards

Centralized Reporting of ITIL KPIs with about 250 standard reports and flexibility to create Ad-Hoc Reports

Mobile Apps – Android & IOS

User can work anytime and anywhere using SMART Mobile applications which are available in their respective Android & iPhone stores.

Auto CSAT Survey

To improve user satisfaction and support quality improvement process. Auto-triggered Surveys to drive continuous business improvements.

Knowledge Base

Access Knowledge based articles, checklists, related tickets, Administration functions using single clicks. Create & Manage Role based knowledge articles E.g. End User or Support Agent.