Product Features

PINK Certified

A Pink Verified Product with ELEVEN processes Certified, ensuring 100% ITIL compliance.

Cloud Ready SaaS

An Enterprise level ITSM Solution with both On-Premise and Cloud Deployments with a flexibility to switch between both. Currently being used by more than 1 Million Users worldwide

Multilingual Support

Multi-Lingual Application and Local support and Implementation Services in English, Spanish, French, Thai, Arabic and more languages.

Role Based Security

Security – Role based security. Every resource (text box, link, tab, etc.…) can be secured individually

Workflow & Automation

Easy to Configure Workflow rules tailored to your business processes including Multi-level approvals and escalations Metrix.

Self Service Portal

Enable end users to access knowledge base solutions in the self-service portal

Simple & Easy to use Administration module for managing Users, Service Catalog & Administration functions.

Reports & Dashboards

Centralized Reporting of ITIL KPIs with about 250 standard reports and flexibility to create Ad-Hoc Reports

Mobile Apps – Android & IOS

User can work anytime and anywhere using SMART Mobile applications which are available in their respective Android & iPhone stores.

Auto CSAT Survey

To improve user satisfaction and support quality improvement process. Auto-triggered Surveys to drive continuous business improvements.

Knowledge Base

Access Knowledge based articles, checklists, related tickets, Administration functions using single clicks. Create & Manage Role based knowledge articles E.g. End User or Support Agent.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.