SMART Service Desk has 11 processes complying with the latest ITIL® 2011 guidelines set by PinkVERIFY and the ITIL Software Scheme (ISS) from AXELOS for documentation.

SMART Service Desk - ITSM is now awarded the PinkVERIFY™ 2011 certification for the following 11 processes:

  • Incident Management
  • Problem Management
  • Change Management
  • Request Fulfillment
  • Service Level Management
  • Knowledge Management
  • Service Portfolio Management
  • Service Catalogue Management
  • Event Management
  • System Asset and Configuration Management
  • IT Service Continuity Management

About Pink Elephant

Pink Elephant (www.pinkelephant.com) is a global leader in ITIL certification and IT service management education, consulting and conferences. Pink Elephant is proud to be celebrating 20 years of ITIL experience - more than any other supplier.



Gartner has placed SMART Service Desk consequently for 2 years i.e. 2017 & 2018 in the “FrontRunners” quadrant under the “Software Advice” category of leading IT Help Desk software.

FrontRunners is a 100% data-driven assessment of the most capable and valuable products for small businesses.

Software Advice is part of the Gartner Digital Markets network of sites, which also includes Capterra and GetApp. The FrontRunners quadrant is powered by Gartner methodology and based primarily on the user reviews of your software across Gartner Digital Market.

Gartner, officially known as Gartner, Inc. is a global research and advisory firm providing insights, advice, and tools for leaders in IT, Finance, HR, Customer Service and Support, Legal and Compliance, Marketing, Sales, and Supply Chain functions across the world. Its headquarters are in Stamford, Connecticut, United States.



SMART Service Desk ITSM has been awarded Capterra's “Best Functionality” badge, based on reviews from Help Desk software users. There are several hundred products listed in Help Desk and therefore receiving this badge is a great accomplishment.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.