Voice of Employee Software Solution

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Voice of Employee Software Solution

SMART Voice of Employee – VoE Software Solution, is a web based solution to support employee engagement programs in medium to large organizations that are geographically distributed. With SMART VoE organizations can engage and listen to employees, throughout employee lifecycle’s, helping Human Resources Management executives, analyze employee feedback, to ensure high degree of employee satisfaction.

Features & Benefits

  • Customizable user interface, which can be integrated with your website or employee portal
  • With an easy to build, HR service catalog, organizations can present to employees pre-defined services / queries related to employee benefits or relations.
  • Automate workflows to stay ahead of deadlines with integrated Email / SMS reminders and requests, plus automatic routing of forms among managers, employees, and peers.
  • VoE tickets can be submitted either via Self-Service / Service Desk / Mobile Apps / Email and cases are automatically assigned to a designated human resources specialist or team for approvals or fulfillment.
  • Design and deploy anonymous company-wide, complex Employee Feedback Surveys
  • Multi – Platform: We can capture employee inputs from websites, touch screen kiosks, iPads, mobile phones and other emerging technologies
  • Set up customizable real time alerts to react quickly
  • Dashboards and Reports for HR and Executive Management
  • Streamlines Employee service delivery by using business process automation, which enables you to increase productivity, accelerate business performance, and lower your cost of ownership
  • Proactively understand from employee feedback what truly motivates employees.
  • Have an efficient HR Management and empowered employees.
  • Reduces legal risk of your organization, as employee history of employee interactions is stored.
  • Increase efficiencies and reduce costs of HR service delivery by having Employee service automation.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.