Voice of Customer Software Solution

Integrated Case Management
integrated case management
Demo
demo voice of customer
Create Case
create case
Case Management With Contact Center Integration
Case Management With Contact Center Integration
Easily copy knowledge articles for case resolution
Easily Copy Knowledge Articles For Case Resolutions
Case Listing
Case Listing
Track Service Level Agreements For Each Case
Track Service Level Agreements For Each Case
Record Activity Notes
Record Activity Notes
Add call notes, including file attachments
Add call notes, including file attachments
Advance Search Capabilities
Advance Search Capabilities
User Feedback Surveys for ServiceImprovement
User Feedback Surveys for ServiceImprovement
Dashboards & KPI Reports
Dashboards & KPI Reports
Adhoc Reporting engine & Auto reports scheduler
Adhoc Reporting engine & Auto reports scheduler
Mobile Apps for IOS and Andriod Devices, to increase your team mobility
Mobile Apps for IOS and Andriod Devices

SMART Voice of Customer – VoC Software Solution

SMART Voice of Customer – VoC Software Solution, helps organizations to maximize customer satisfaction and increase revenue while minimizing the cost of delivering an outstanding customer experience. SMART VoC provides a customer can have variety of channels to communicate with you about your business, including web portal, email, mobile apps, SMS and social media posts. Your Customer Relationship Managers can have access to Customer feedback analytics, which summarize information captured across multiple channels, so that they can analyze it efficiently, and share it across your enterprise for quick decision making to ensure high degree of customer satisfaction.

With SMART VoE Solution you can foster employee engagement, retention and productivity. Your satisfied employees can create more satisfied customers and Improve processes, products, and services, and ultimately your organizational profitability.

Features & Benefits

  • Customizable user interface, which can be integrated with your website or customer portal
  • With an easy to build, service catalog, organizations can present to customer pre-defined services / queries related to customer relations.
  • Automate workflows to stay ahead of deadlines with integrated Email / SMS reminders and requests, plus automatic routing of forms among managers, employees, and peers.
  • VoC tickets can be submitted either via Self-Service / Help Desk / Mobile Apps / Email and cases are automatically assigned to a designated customer specialist or team for fulfillment.
  • Design and deploy Customer Satisfaction Feedback Surveys
  • Multi – Platform: We can capture customer inputs from websites, touch screen kiosks, iPads, mobile phones and other emerging technologies
  • Set up customizable real time alerts to react quickly
  • Dashboards and Reports for Customer Relationship Management Teams
  • Streamlines Customer service delivery by using business process automation, which enables you to increase productivity, accelerate business performance, and lower your cost of ownership.
  • Proactively understand customer feedback and customer concerns.
  • Reduces legal risk of your organization, as customer interactions are stored.
  • Increase efficiencies and reduce costs of Customer service delivery by having automation.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.