Voice of Citizens Software Solution

Easy to fill in SMART forms
Easy to fill in Smart forms
List of cases – as monitored by govt. officers
List of cases – as monitored by govt. officers
Government Officers can give case updates to citizen directly
Government Officers can give case updates to citizen directly
Automatically route case to concerned officer or department
Automatically route case to concerned officer or department
Add Activity Notes to communicate with citizens
Add Activity Notes to communicate with citizens
Knowledge Management - Develop Citizen Knowledge Base, for Self Service Portals
Knowledge Management - Develop Citizen Knowledge Base, for Self Service Portals
Design your own surveys to get Citizen feedbacks
Design your own surveys to get Citizen feedbacks
Dashboards with Drill down capability for ministers
Dashboards with Drill down capability for ministers
Allows citizens to make complaints from SMART phones With Photo Attachments
Allows citizens to make complaints from SMART phones With Photo Attachments

Voice of Citizens Software Solution

SMART Voice of Citizen Software Solution, is a perfect help desk software for government organizations worldwide, to help them collect citizen feedback. It helps local and federal government or city councils analyze and track feedback, complaints, suggestions, inquiries and service requests from citizens to identify causes of dissatisfaction as well as opportunities to provide enhanced services.

Citizens are the customers of a municipal or government service organizations, and expect prompt, efficient, and easy to access customer service. With SMART VOC, you can setup a help desk, which provide the perfect customer service in the government sector by creating tickets for queries/complaints from people, manage all contacts to keep track of stakeholders and also brings about useful integrations with other enterprise apps for achieving efficiency in various areas like human resources, finance, and policy making.

SMART VoC provides citizens a variety of channels to communicate with you about your government officers, including web portal, email, mobile apps, SMS and social media posts.

Features & Benefits

  • Customizable and easy to use user interface, which can be integrated with your website or citizens portal.
  • Multi-lingual support.
  • Workflow to route the tickets to right stakeholder.
  • Service Level Enforcement with due date tracking, auto reminders and escalation alerts.
  • Multichannel support via, Self-Service / Help Desk / Mobile Apps / Email.
  • Design and deploy Citizen Feedback Surveys.
  • Dashboards and Reports for Citizen Relationship Management Teams.
  • Enhanced Citizen Satisfaction.
  • Empower Government officers with right tools to track cases and deadlines
  • Proactively understand citizen feedback and concerns.
  • Centralized Web based application allows sharing of information between departments with ease.
  • Reduces legal risk, as all citizen interactions are stored.
  • Increase efficiencies and reduce costs of service

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.