Training Management

Create Training Request
Create Training Request
Training List
Training List

Training management

SMART Training Management helps an organization or business to keep up to date with the company policies, process and procedures, it helps not only to track the current status of the employee trainings, but also enables you to ensure that all employees are trained on in a timely fashion to as per the company compliance requirement.

SMART Training Management will eliminate the traditional way of training management from excel sheet to the online system so that all employees can create & manage their training needs using a single service management platform. It also has built-in workflow mechanism to streamline the process of training request for online approvals & assignments.


  • Define various types of trainings based on department or subject.
  • Prioritized the training schedules
  • Manage training Batches
  • Track Training/Test Results

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.