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Comparison of SMART Service Desk and MS - System Center

Module / Process List MS - System Center SMART Service Desk
Incident / Trouble Ticket Management
Customer Support Service Desk
Problem Management
Service Request Management
Change Management
Release Management
Configuration & Asset Management
Service Level Management
Contracts Management
Procurement Management
Knowledge Management
Survey Management
IT Service Continuity Management
Event Management
Service Catalog Management
Work Order Management
Service Portfolio Management
Financial Management
Adhoc Reporting Capability & Dashboards
Social Media Integrations
ITSM & CRM Integration
Barcode Integration
Responsive User Interface Employee Portal
Complete Arabization with Hijri Calendar Support
Governance and Risk Management
Risk Management
Audit Management
Compliance Management Mangement
COBIT Support
ISO 20000 Standardization Support
ISO 27001 Standardization Support

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