Product Comparison

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Comparison of SMART Service Desk and ManageEngine - HelpDesk

Module / Process List ManageEngine - HelpDesk SMART Service Desk
Incident / Trouble Ticket Management
Customer Support Service Desk
Problem Management
Service Request Management
Change Management
Release Management
Configuration & Asset Management
Service Level Management
Contracts Management
Procurement Management
Knowledge Management
Survey Management
IT Service Continuity Management
Event Management
Service Catalog Management
Work Order Management
Service Portfolio Management
Financial Management
Adhoc Reporting Capability & Dashboards
Social Media Integrations
ITSM & CRM Integration
Barcode Integration
Responsive User Interface Employee Portal
Multi-lingual
Complete Arabization with Hijri Calendar Support
Governance and Risk Management
Risk Management
Audit Management
Compliance Management Mangement
COBIT Support
ISO 20000 Standardization Support
ISO 27001 Standardization Support

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.