Service Transition Management

Complete ITIL Based Change Management
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Change scheduling - calender view
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Complete IT Service Support and Management Suite
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Supports Multiple Sub Processes
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Manage Releases and Rollout Plans
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Service Transition Management

SMART way to manage service management

SMART Service Transition Management supports successful Service Transition, by ensuring effective implementation of Change Management, as well as effective program andproject management which can drastically reduce service interruptions which are caused by change-related incidents.

Using SMART Change Management processes, change or service transition managers can manage every stage of Service Transition, In order to plan, monitor and confirm progress against current business requirements, not just for one service but across all services in transition. SMART Service Transition does not end abruptly when a new or changed service goes live; rather, is tightly integrated with SMART Service Operation processes (Incident, Service Request, Problem Management, Event Management) and Service Desk function to deliver early life support using With PinkVERIFY® approved ITIL® processes.

SMART STM uses totally multilingual ITIL terminology and solution is available in English, French, Spanish, Arabic and many other languages.


  • User-friendly change record processes using pre-populated change models.
  • Ability to create change requests from incident or problem records
  • Easy to Configure Workflow Automation, to have Changes automatically routed to relevant management for authorization.
  • Get Calendar view of planned changes with drill-down into the change records.
  • Flexible screen layout to meet your changing business needs.
  • Out of the box, ITIL V3 Service Transition Practices and supports the ISO/IEC 20000 requirements.
  • Administration without Programmers.
  • Context driven Dashboards to get change relevant information faster.
  • Centralized Reporting to measure standard ITIL KPIs.
  • Email & SMS based Alerting & Monitoring when change record status changes.
  • Comprehensive ready to use built-in reports.
  • Release management functionality is tightly coupled with change control.
  • Integrated survey for continuous improvement.
  • Asset and Configuration Management Integration (Requires the Asset / CI Management Software).
  • Increase speed of IT change processes, and get greater business agility.
  • Have reduced failed changes, lower cost and risk of changes.
  • Supports release processes for greater efficiency and consistency.
  • Get overall improvements in infrastructure and quality of service.
  • Facilitates efficient and timely handling of all changes.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.