Improving the satisfaction level of Internal & External customers and reducing operating costs are critical for Organizations to succeed in the new world economy.
SMART Service Desk Request Fulfillment module stops paper at the source, helping companies increase accountability and boost productivity. SRM is used by service desk professional from IT, HR, Facilities, Finance and Administration Departments to support service requests. Service Support Associates can view the requested services, access customer data, check the required approvals and resolve the service requests.
Implementing SMART SRM will achieve the following
- Provide all standard services using SRM (such as getting new hardware, new software media and other HR, Payroll & Facilities services).
- Provide a uniform mechanism for processing service requests, by giving reliable information on availability of service requests and implement an approved process of how to obtain them.
- Assist in General Information's, queries, suggestions and complaints