Service Desk Plus

Complete IT Service Support and Management Suite
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Track Incidents in real time
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Employee portal view
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Integrated Configuration Management Database (CMDB)
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Service Desk Plus

SMART way to deliver outstanding service

SMART Service Desk Plus delivers a customer-friendly IT self-service portal, powerful dashboards and reporting, and superior mobility to your organization. With SMART, IT organizations can support ITIL® best practices for IT Service Management (ITSM), consolidating the service desk function with the processes that underpin the efficient delivery and support of service, With PinkVERIFY® certified ITIL® processes in SMART Service Desk Plus; you can be assured of the best practices you will implement for your process and workflow.

FEATURES & BENEFITS

  • Out-of-the-box, easily configurable functionality for personalized and easy-to-use incident, service-request fulfillment processes, workflows and approval options.
  • Workflows can be designed based on type of service provided.
  • Services can be configured to be requested only by authorized users.
  • Flexible setup for workflow authorization processes.
  • Processes verified by pink elephant and designed to support ITIL V3.
  • Form customization with ease, without any programming.
  • Comprehensive Service Catalog.
  • Record incidents and Service Requests, rapidly through web interface logging forms, or create pre-populated common or routine incidents / service requests.
  • Supports integration with leading event / system monitoring tools.
  • Management Dashboards for Real-time reporting of Service Desk function.
  • Many Standard reports based on ITIL based Key performance indicators.
  • Make your own reports using Adhoc reports builder.
  • Ability to Export Reports or Query Data as CSV, XLS & PDF.
  • Advanced Search Query Builder.
  • Notify Technicians using Email / SMS / Social Media.
  • Integrates with external directory services such as Microsoft® Active Directory and many social media applications.
  • Scalable and Robust software.
  • Multi-Site and Multi-Currency Support.
  • All Master Data’s can be imported using Excel files.
  • Customer Self Service Portal.
  • Customer browser access.
  • Dedicated SMART phone Apps from Google Play and Apple Store.
  • Customer Feedback Surveys.
  • Improve Customer Satisfaction by resolving Incidents and Requests faster.
  • Implement a IT and Business Services Catalog.
  • Reduce Cost of IT, using automated and integrated service desk.
  • Enable proactive IT Service Management using Self-service, Service Level Management and knowledge management functionality.
  • Reduce recurring incidents.
  • Guaranteed Reduction in support Costs & Reduce Your TCO.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.