Service Desk Plus

Complete IT Service Support and Management Suite
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Track Incidents in real time
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Employee portal view
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Integrated Configuration Management Database (CMDB)
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Service Desk Plus

SMART way to deliver outstanding service

SMART Service Desk Plus delivers a customer-friendly IT self-service portal, powerful dashboards and reporting, and superior mobility to your organization. With SMART, IT organizations can support ITIL® best practices for IT Service Management (ITSM), consolidating the service desk function with the processes that underpin the efficient delivery and support of service, With PinkVERIFY® certified ITIL® processes in SMART Service Desk Plus; you can be assured of the best practices you will implement for your process and workflow.

FEATURES & BENEFITS

  • Out-of-the-box, easily configurable functionality for personalized and easy-to-use incident, service-request fulfillment processes, workflows and approval options.
  • Workflows can be designed based on type of service provided.
  • Services can be configured to be requested only by authorized users.
  • Flexible setup for workflow authorization processes.
  • Processes verified by pink elephant and designed to support ITIL V3.
  • Form customization with ease, without any programming.
  • Comprehensive Service Catalog.
  • Record incidents and Service Requests, rapidly through web interface logging forms, or create pre-populated common or routine incidents / service requests.
  • Supports integration with leading event / system monitoring tools.
  • Management Dashboards for Real-time reporting of Service Desk function.
  • Many Standard reports based on ITIL based Key performance indicators.
  • Make your own reports using Adhoc reports builder.
  • Ability to Export Reports or Query Data as CSV, XLS & PDF.
  • Advanced Search Query Builder.
  • Notify Technicians using Email / SMS / Social Media.
  • Integrates with external directory services such as Microsoft® Active Directory and many social media applications.
  • Scalable and Robust software.
  • Multi-Site and Multi-Currency Support.
  • All Master Data’s can be imported using Excel files.
  • Customer Self Service Portal.
  • Customer browser access.
  • Dedicated SMART phone Apps from Google Play and Apple Store.
  • Customer Feedback Surveys.
  • Improve Customer Satisfaction by resolving Incidents and Requests faster.
  • Implement a IT and Business Services Catalog.
  • Reduce Cost of IT, using automated and integrated service desk.
  • Enable proactive IT Service Management using Self-service, Service Level Management and knowledge management functionality.
  • Reduce recurring incidents.
  • Guaranteed Reduction in support Costs & Reduce Your TCO.

Help Desk