Procurement Management

Procurement Part Creation
Procurement Part Creation
Procurement Part Details
Procurement Part Details
Procurement Parts List
Procurement Parts List
Procurement Manage Purchase Order
Procurement Manage Purchase Order

Procurement Management

IT Departments have many reasons why inventory management is so important in today's world to IT Management Decision Makers. One of them is being able to know exactly how many of each of the products offered in Service Catalog such as IT Consumable Items, Capex Investment Items such as (Laptops, Servers, Routers, Blackberries etc..), is in stock, so you know exactly how much needs to be ordered. Without having proper inventory management, you may order too many of one thing, and not enough of something else.

Integration with SMART Service Request management: A standardized SMART Service Desk service request order and approval process gives business users the ability to order investment assets and consumable parts and to have these requests approved though a workflow that reflects Management control.

Stock / Inventory management: Stock and inventory management can fully expose existing Available investment assets and consumable items inventory. Having a centralized capability to check stock across multiple physical stores and helps reduce the cost of unwarranted purchases.

Features

  • Manage complete life cycle of parts
  • Track vendor profile information for easier orders for refills or replacements or any other issues
  • Users can request parts via service request parts
  • Support Staff can release the inventory of requested parts
  • Multiple Store Support
  • Complete Purchase Order Functionality
  • Automatic Alert Notifications
  • Alerts can be raised if inventory falls below safety stock or re-order point
  • Ability to support barcode Tracking Support
  • Handheld devices custom integration possible for Inventory Cycle Counting
  • Approval Work Flow

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.