SMART Service Desk ITSM Consultants
Locations : USA, Jeddah Saudi Arabia, Oman, India & UAE

Required Skills : SMART Service Desk ITSM, ITIL, Workflow Design, Help Desk/Service Desk or Asset Mgt, and
                           Configuration Mgt operations

  Design, customization, integration and delivery of SMART Service Desk ITSM suite v 3.0, to be used throughout the client.
  Provide SMART Service Desk and ITSM support to determine how this tool will be deployed and integrated with the existing
      support applications.
  Install, develop, configure, and implement SMART Service Desk Incident, Problem, Service Request, Change, Release and
      Configuration Management modules.
  Integrate existing helpdesk process flows into the SMART Service Desk Service Desk modules.
  Implement business requirements as they pertain to SMART Service Desk applications.
  Interact with customers and partners to solve critical software problems or issues.
  Perform maintenance and enhancements to all SMART Service Desk applications.
  Help design and implement requirements for Incident, Problem & Service Request management.
  Estimate level of effort to design and deploy SMART Service Desk ITSM suite.
  Perform high complexity (i.e. system level applications) analysis, design, development and unit testing of software
      applications from user requirements and design documents.
  Resolve defects encountered during various testing cycles.
  Work with the SMART Service Desk Lead and various process owners define the performance goals and metrics for
      the proposed solution.
  Review prototypes, solution blueprints, and project scope to ensure that the needs of the business are being met.
  Serve as liaison to the business community, to ensure that its needs are fully understood by the project team.
  Assist in translating requirements into business processes supporting existing or new business capabilities.
  Inform the SMART Service Desk Lead and Operations Architecture Lead of any issues that may affect any other project areas.
  Participate in quality management reviews to ensure adherence to all quality management plans and standards.
  Prior Familiarity with other IT Service Management Solutions like Remedy / CA Unicenter / Axios Systems /
      Iet Solutions / Parature / Manage Engine Help Desk/Service Desk Software Solutions will be advantage.

Experience gathering requirements and planning for a SMART Service Desk Help Desk implementation or Experience gathering requirements and planning for a CMDB implementation. ITIL Foundation/ ITIL V3 Certification or experience with implementing IT Service Management processes.

If you are interested in applying for this role please send your detailed CV to jobs@smartservicedesk.com

SMART Service Desk ITSM Consultants
Locations : USA, Riyadh Saudi Arabia, Oman, Qatar, India & UAE

Required Skills : ITIL / ISO 20000 / ISO 27001 / COBIT and relevant Risk Management qualification

  Experience in a senior IT Risk Assessment Management role.
  Intermediate knowledge of all ITIL Service Management processes with enhanced knowledge of IT Risk processes
  IT Risk Management toolsets
  Minimum of 5 years experience of working in a senior IT Risk Management role
  Strong knowledge of security assessments for servers, desktops, laptops, and other IT-centric infrastructure software and hardware.