ITSM Consulting with ITIL:2011 Standard

ITSM Consulting with ITIL® Standard

We help in taking IT to a next higher Level by delivering Return on Investment.

SMART Service Desk is a leader in area of IT and ITIL process improvement consulting and has a reputation for combining highly skilled ITIL expertise with ‘real-world’ expertise in process improvement and automation.

The Information Technology Infrastructure Library (ITIL) has become the world’s most widely deployed framework for IT best practices. ITIL drives business value by helping companies align their information technology with business practices. We have certified many consultants in ITIL methodologies and we implement ITIL-based solutions for our customers as part of our IT outsourcing services. In addition, we share our expertise with customers through training and consulting services.

Our team delivers results your organization needs :

  • Align your business processes to the ITIL framework to drive continuous process improvements.
  • Develop consistent support levels for every location with a global ITIL approach.
  • Move beyond reactive support and transition to a proactive support environment.

Our unique offering among IT consulting firms in that its engagements combine ITIL best practices with IT Transformation and IT Automation, aligning people, process and technology, in order to maximize operations, reduce excessive costs and improve customer service and bring measurable value to the business.

Our team delivers results your organization needs :

  • ITIL Assessment and Alignment
  • IT Polices & Procedures
  • IT Service Management
  • Help Desk for Customer Support
  • IT & Non IT Asset Management
  • Data Center Automation
  • Service Catalog Development and Deployment
  • Change Management