ITSM Consulting with ITIL:2011 Standard

ITSM Consulting with ITIL® Standard

We help in taking IT to a next higher Level by delivering Return on Investment.

SMART Service Desk is a leader in area of IT and ITIL process improvement consulting and has a reputation for combining highly skilled ITIL expertise with ‘real-world’ expertise in process improvement and automation.

The Information Technology Infrastructure Library (ITIL) has become the world’s most widely deployed framework for IT best practices. ITIL drives business value by helping companies align their information technology with business practices. We have certified many consultants in ITIL methodologies and we implement ITIL-based solutions for our customers as part of our IT outsourcing services. In addition, we share our expertise with customers through training and consulting services.

Our team delivers results your organization needs :

  • Align your business processes to the ITIL framework to drive continuous process improvements.
  • Develop consistent support levels for every location with a global ITIL approach.
  • Move beyond reactive support and transition to a proactive support environment.

Our unique offering among IT consulting firms in that its engagements combine ITIL best practices with IT Transformation and IT Automation, aligning people, process and technology, in order to maximize operations, reduce excessive costs and improve customer service and bring measurable value to the business.

Our team delivers results your organization needs :

  • ITIL Assessment and Alignment
  • IT Polices & Procedures
  • IT Service Management
  • Help Desk for Customer Support
  • IT & Non IT Asset Management
  • Data Center Automation
  • Service Catalog Development and Deployment
  • Change Management

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.