ITIL Training Our Offering

ITIL Training Our Offering

We offer ITIL training services which are Taught at our centers or your location by a fully accredited ITIL service manager.

We are proud to offer a comprehensive range of ITIL training courses and ITIL certification :

  • ITIL® Foundation Certificate in IT Service Management — A 3-Day Course
  • ITIL® Lifecycle Certificate in Continual Service Improvement — A 3-Day Course
  • ITIL® Lifecycle Certificate in Service Design — A 3-Day Course
  • ITIL® Lifecycle Certificate in Service Operations — A 3-Day Course
  • ITIL® Lifecycle Certificate in Service Transition — A 3-Day Course
  • ITIL® Lifecycle Certificate in Service Strategy — A 3-Day Course
  • ITIL® Capability Certificate in Operational Support and Analysis — A 5-Day Course
  • ITIL® Capability Certificate in Planning, Protection and Optimization — A 5-Day Course
  • ITIL® Capability Certificate in Release, Control and Validation — A 5-Day Course
  • ITIL® Capability Certificate in Service Offerings and Agreement — A 5-Day Course
  • ITIL® Managing Across the Lifecycle — A 5-Day Course
  • ITIL® Foundation Certificate in IT Service Management Plus — A 5-Day Course

ITIL® stands for IT Infrastructure Library. It is designed to simplify and standardize IT language in order to save time and resources when dealing with queries. It also sets in place process for dealing with all types of challenges the IT department faces from Change Management to Disaster Recovery to Help Desk Management to Service delivery and minimum service levels. It adds value by setting expectations and improving the delivery of IT support in accordance with business requirements.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.