ISO/IEC 20000: 2011 Consulting Services

ISO/IEC 20000: 2011 Consulting Services

If you’re considering an ISO/IEC 20000:2011 certification project, our consultants can assist you in getting started in right direction.

Our implementation approach of meeting the ISO/IEC 20000 requirements is pragmatic, down-to-earth, result- oriented, and affordable

Our project approach is


  • Interviews, Document review, Technology review
  • As-Is Report , Gap Report, Scope Document

Design & Implementation

  • Documentation, Training, Internal Audit, Management Review
  • Mitigation of Gaps, Standard Documents, CA/PA Culture


  • Registration, Certification Audit, Surveillance
  • Audit, Non confirming & Continual Improvement Automation
  • Final ISO 20000 Certificate

Automate ISO/IEC 20000 Compliance

We can accelerate the ISO 20000, SMS (Service Management System) implementations through our extensive repository of ISO/IEC 20000 implementation templates and ready-made process, mapped in SMART Service Desk.

SMART Service Desk, supports industry standards such as ISO/IEC 20000 and best practices such as ITIL V3 to help you develop a sustainable and continuous service management capability. SMART Service Desk – ITSM, enables you to demonstrate compliance in most of the mandatory ISO/IEC 20000: 2011 Service Management process areas including service level management and reporting, incident, problem, service request, configuration, asset, supplier, change and release management

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.