ISO/IEC 20000: 2011 Consulting Services
If you’re considering an ISO/IEC 20000:2011 certification project, our consultants can assist you in getting started in right direction.
Our implementation approach of meeting the ISO/IEC 20000 requirements is pragmatic, down-to-earth, result- oriented, and affordable
Our project approach is
- Interviews, Document review, Technology review
- As-Is Report , Gap Report, Scope Document
Design & Implementation
- Documentation, Training, Internal Audit, Management Review
- Mitigation of Gaps, Standard Documents, CA/PA Culture
- Registration, Certification Audit, Surveillance
- Audit, Non confirming & Continual Improvement Automation
- Final ISO 20000 Certificate
Automate ISO/IEC 20000 Compliance
We can accelerate the ISO 20000, SMS (Service Management System) implementations through our extensive repository of ISO/IEC 20000 implementation templates and ready-made process, mapped in SMART Service Desk.
SMART Service Desk, supports industry standards such as ISO/IEC 20000 and best practices such as ITIL V3 to help you develop a sustainable and continuous service management capability. SMART Service Desk – ITSM, enables you to demonstrate compliance in most of the mandatory ISO/IEC 20000: 2011 Service Management process areas including service level management and reporting, incident, problem, service request, configuration, asset, supplier, change and release management