Information Security Management

Information Security Management

The following are some of the policy and procedure templates, we can provide, which can jumpstart you in your journey of ISMS management system implementation.

ISMS Policy Templates

  • Antivirus Policy
  • Email Disclaimer Policy
  • Information Asset Inventory Policy
  • Information Security Policy
  • Information Security Risk Assessment Policy
  • Internet Connection and Internet Access
  • Password Policy - Issuing and Resetting of Passwords
  • Group Email Policy
  • Patch Management Policy
  • Return Of Property At Employment Termination
  • Server Security Policy
  • Software Version Update Policy
  • Unnecessary Software or Components Policy
  • Virtual Private Network Connection Policy
  • Wireless Network Access Policy

ISMS Procedure Templates

  • Incident Management Procedure
  • Service Request Management Procedure
  • Problem Management Procedure
  • Asset / Configuration Management Procedure
  • Service Reporting Procedure
  • Major Incident Management Procedure
  • Change Management Procedure
  • Feedback Survey Procedure
  • Internal Audit Procedure
  • Information Security Management System Manual
  • Continual Service Improvement Procedure
  • Service Continuity and Availability Procedure
  • IT Risk Assessment Procedure

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.