Field Service Management Solution

Manage Incidents as per Service Level Agreements
SMART Service Desk
Create Work Orders or Job Sheets
SMART Service Desk
Manage Contracts
SMART Service Desk
Schedule Health Checkups as per Customer Contracts
SMART Service Desk
Track Financial Information of Contracts
SMART Service Desk
Parts Management
SMART Service Desk
Manage Purchase Orders
SMART Service Desk
Landed Cost Calculation
SMART Service Desk
Proforma Invoice
SMART Service Desk

Field Service Management Solution

SMART Field Service Management (FSM) Software Solution helps customers of small to medium-sized businesses and divisions of large corporations improve their service operations and delivery process, drive revenue growth, and not just satisfy customers, but also delight them.

SMART FSM Software is a unique solution for 360 degree view of customer relationship management, right from sales opportunity management, sales quotes, sales invoicing to aftermarket warranty/service operations, complaints management, for complete sales or service related interactions you have with each individual customer. Our solution has capabilities that improve your environment in process, cost, quality, and productivity. SMART FSM helps consumer products and field service oriented companies and their network of dealers and retailers to deliver world-class post-sales service by optimizing customer service and support, and warranty management.

FEATURES & BENEFITS

  • Sales Opportunity Management
  • Sales Quotes Management
  • Sales Order Management
  • Work Order Management
  • Sales Leads Management
  • Vendor Management
  • Customer Management
  • Procurement Management
  • Contracts Management
  • Service Catalog Management
  • Service Level Management
  • Customer Complaints Management
  • Knowledge Management
  • Customer Self Service
  • Workflow Engine
  • Customer Survey Management
  • Dashboards & Reports
  • Generate More Revenue
  • Improve Field Service Staff, Employee Productivity and satisfaction.
  • Streamline Tracking and Management
  • Make Your Service Company Profitable and Efficient
  • Ensure customer service level agreements are met
  • Mobile Apps to support customer from anywhere and anytime.
  • Dashboards and Reports to help Managers better understand the business.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.