Manage Incidents as per Service Level Agreements
Create Work Orders or Job Sheets
Schedule Health Checkups as per Customer Contracts
Track Financial Information of Contracts
Manage Purchase Orders
Landed Cost Calculation
Field Service Management Solution
SMART Field Service Management (FSM) Software Solution helps customers of small to medium-sized businesses and divisions of large corporations improve their service operations and delivery process, drive revenue growth, and not just satisfy customers, but also delight them.
SMART FSM Software is a unique solution for 360 degree view of customer relationship management, right from sales opportunity management, sales quotes, sales invoicing to aftermarket warranty/service operations, complaints management, for complete sales or service related interactions you have with each individual customer. Our solution has capabilities that improve your environment in process, cost, quality, and productivity. SMART FSM helps consumer products and field service oriented companies and their network of dealers and retailers to deliver world-class post-sales service by optimizing customer service and support, and warranty management.
FEATURES & BENEFITS
- Sales Opportunity Management
- Sales Quotes Management
- Sales Order Management
- Work Order Management
- Sales Leads Management
- Vendor Management
- Customer Management
- Procurement Management
- Contracts Management
- Service Catalog Management
- Service Level Management
- Customer Complaints Management
- Knowledge Management
- Customer Self Service
- Workflow Engine
- Customer Survey Management
- Dashboards & Reports
- Generate More Revenue
- Improve Field Service Staff, Employee Productivity and satisfaction.
- Streamline Tracking and Management
- Make Your Service Company Profitable and Efficient
- Ensure customer service level agreements are met
- Mobile Apps to support customer from anywhere and anytime.
- Dashboards and Reports to help Managers better understand the business.