Exception Management

Exception List
Exception List

Exception Management

SMART Exception Management tool supports an incremental approach to managing the entire exception life cycle, from exception Identification, Categorization, Prioritization, Assignment till resolution proposed. SMART Exception Management can bring significant additional benefits through better workforce management and improved customer satisfaction and retention.

SMART Exception Management tool helps to analyze each exception request in order to determine the potential impact and can be exploited. Users, Managers can visualize exception management processes through graphical dashboards with drill-down capabilities. Leverage a variety of configurable reports to monitor key control attributes, self-assessment and evaluation plans.


  • Classification and resolution of exceptions
  • Automated workflow for Auto exceptions assignments
  • Systematic and incremental link of related policies
  • Prioritized and balanced exception tickets
  • Link related Controls to the specific exception case.
  • Generate timely E-mail/SMS notifications to the respective audience

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.