SMART Exception Management tool supports an incremental approach to managing the entire exception life cycle, from exception Identification, Categorization, Prioritization, Assignment till resolution proposed. SMART Exception Management can bring significant additional benefits through better workforce management and improved customer satisfaction and retention.
SMART Exception Management tool helps to analyze each exception request in order to determine the potential impact and can be exploited. Users, Managers can visualize exception management processes through graphical dashboards with drill-down capabilities. Leverage a variety of configurable reports to monitor key control attributes, self-assessment and evaluation plans.
- Classification and resolution of exceptions
- Automated workflow for Auto exceptions assignments
- Systematic and incremental link of related policies
- Prioritized and balanced exception tickets
- Link related Controls to the specific exception case.
- Generate timely E-mail/SMS notifications to the respective audience