Demand Management

Demand List
Demand List
Demand Registration
Demand Registration

Demand Management

As demand is not stagnant, rather, it is constantly changing based on a variety of influences. Smart Demand Management has the ability to understand customer’s patterns, anticipate their changing needs, and influence behaviors related to their demand for services. SMART Demand Management also helps to track the progress of a demand as it moves through the demand life cycle.

SMART Demand Management process has the ability to interface and communicate with several other ITIL processes (for example: service level management) to receive information regarding the customer demand for services. Demand users and managers can access to interactive graphs as well as demand record information throughout the complete life cycle.

FEATURES

  • Support categorization & classification of Demand request based on the business requirement.
  • Maintain key notes related to individual Demand
  • Track & manage Authorization
  • Maintain Decision taken on each Demand request supported by file attachment.
  • Record completed Audit history of each Demand request.

About Us

SMART Service Desk is an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST. SMART Service Desk has marquee customers in number of sectors such as, Government, Banking, Insurance, Oil and Gas, Electronic Retailers, Manufacturing and Educational Institutions And is currently being used by more than Half a Million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

SMART Service Desk is bringing the product line to Americas market and is now headquartered with new Development and Operations Center in Dallas, Texas along with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.