Dashboards and Reports

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smart service desk
Images will be updated soon
smart service desk

Dashboards and Reports

SMART Service Desk Dashboards are multilayered performance management systems, built on a business intelligence and data integration infrastructure, which enable organizations to measure, monitor, and manage Service Support activities. SMART Service Desk dashboard provides an easy-to- understand view of the numbers that matter most, so that the Executives can take right decisions to keep businesses running smoothly and at peak performance.

Operational Dashboards & Context Sensitive Dashboards

Operational dashboards enable helpdesk associates to track and monitor core operational processes of Incident, Problem, Service Requests, Change and Release Management. SMART Service Desk Dashboards provide support managers and staff managers with immediate visibility into KPI performance of the employees reporting to them. This enables quick decisions or takes corrective action as soon as the need arises.

SMART Service Desk Dashboards are context sensitive business intelligence dashboards which assists helpdesk associates in getting latest real-time up to date information. Personalized Dash boards are available out-of the box, with separate drill down options for Employees, Technical Associates, Employees and Support Managers roles.

Features & Benefits

  • Built in reporting and configurable Dashboards
  • More than 150 pre-defined or canned reports in System in Multiple languages
  • Ability to make adhoc custom reports, without need for buying expensive reporting software's
  • Reports can be exported as .csv, .xls, XML, TIFF, web archive and pdf Formats
  • Get a right aggregated view of Service Management in real-time
  • Proactively measure and monitor trends of Incidents, Requests and Problems
  • Monitor how IT is supporting critical business applications

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