About Us

Our History

SMART Service Desk Company was formed by couple of forward thinking pioneers in the IT services industry. The vision has always been to create an innovative IT Service Management (ITSM) solution and evolve it with the advancements in the industry. The architectural concept was simple, use the industry leading standard framework and build the product inside out.

The company was formed in 2006 and the first product, “SMART Service Desk ITSM” was brought to market in early 2007. The product development continued to include the SACM (System Asset and Configuration Management) and then eventually GRC (Governance, Risk and Compliance) and CRM (Customer Relationship Management) resulting in an Enterprise level ITSM Solution developed using industry leading best practices and standards such as ITIL Framework, ISO 20000, ISO 27001, ISO 9001, AS 9001 and NIST.

In 2012, the vision pivoted to Service Automation and the resurgence of in-house SMART Workflow Engine to a robust pattern matching and self-learning module which can support fully automated Business Process Management.

SMART Service Desk has marquee customers in number of sectors such as, Government, Health, Banking and Financial, Insurance, Oil and Gas, Retail, Manufacturing and Educational Institutions And is currently being used by more than half a million Users worldwide and was primarily offered in UK, Middle East, South Africa and Australian markets with global development and support center in India.

In 2017, the decision was made to build a new development and operations center in USA and bring the product to Americas market. Now, SMART Service Desk is headquartered in Dallas, Texas with offices in Canada, Brazil, United Kingdom, South Africa, India and Partner Offices in Philippines, Indonesia, Saudi Arabia, Bahrain, Oman, Qatar and UAE.

We offer SaaS and On-Premise solutions that let you seamlessly Manage Services, Customers and Quality Improvement Programs. Available through any web browser or native mobile apps, our solutions are designed to help you shorten deployment time, reduce risks and lower costs, including support and maintenance expenses.