SMART Case Management Software Solutions

Manage Cases from any service sector
smart service desk
Auto refresh dashboards for management
smart service desk
Demo
demo voice of customer
Create Case
create case
Case Management With Contact Center Integration
Case Management With Contact Center Integration
Easily copy knowledge articles for case resolution
Easily Copy Knowledge Articles For Case Resolutions
Case Listing
Case Listing
Track Service Level Agreements For Each Case
Track Service Level Agreements For Each Case
Record Activity Notes
Record Activity Notes
Add call notes, including file attachments
Add call notes, including file attachments
Advance Search Capabilities
Advance Search Capabilities
User Feedback Surveys for ServiceImprovement
User Feedback Surveys for ServiceImprovement
Dashboards & KPI Reports
Dashboards & KPI Reports
Adhoc Reporting engine & Auto reports scheduler
Adhoc Reporting engine & Auto reports scheduler
Mobile Apps for IOS and Andriod Devices, to increase your team mobility
Mobile Apps for IOS and Andriod Devices
Integration with major contact center software's
Integration with major contact center software's
Contact Center Dashboard
Contact Center Dashboard
Contact Center Wall board [1/2]
Contact Center Wall board [1/2]
Contact Center Wall board [2/2]
Contact Center Wall board [2/2]
Contact Center Wall board [3/3]
Contact Center Wall board [3/3]
Report – Access Privilege
Report – Access Privilege

SMART Case Management - Contact Center Solution

SMART Case Management Software Solutions is built on the feedback and input from industry professionals. SMART Case management software includes an integrated client portal, mobile apps, email and social media integration, which allows you to have quick response times and provide support with accurate decisions.

Our Case management solution allows you to make real-time, complex decisions with changing information, supports collaboration to support working interactively with others inside or outside of their organizations.

Our case management software solution are used by clients to solve cases involving legal disputes, legal investigations, citizen complaints / queries, customer complaints, safety incidents / violations, contractual issues, loans, insurance claims, fraud, benefits, and customer service management.

Whether you need cloud or premise based contact center solution, SMART Service Desk and gPlex® Contact Center solution is possibly the most feature rich, cost effective, easy to deploy, reliable, and highly scalable system. If you want to have agents geographically dispersed – no problem. gPlex® and SMART Service Desk Case Management Dashboards allows monitoring of contact center activities at a glance on real time basis. It helps quick realization to increase productivity and customer satisfaction.

FEATURES & BENEFITS

  • Unlimited number of cases
  • Unlimited user licenses
  • Access to online knowledge database
  • Support for tracking Service level agreements
  • Out of the box reports and custom reports reporting engine
  • Allows non-programmers to quickly and easily modify the application
  • Workflow engine to configure your own process-driven business flows
  • Automated reports scheduling & staff reports
  • Migration of case from other systems
  • Identify root causes of issues and spot opportunities using surveys
  • Generate charts, excel or list reports with our easy to use report designer
  • Have Instant access to client / customer information
  • Comprehensive work-flows with built-in reminders
  • Automate work-flows to appropriate individuals or groups
  • Securely store and access, unlimited electronic copies of relevant files, nothing gets lost
  • Stores all your customer feedback in one place with a complete record of communications, contacts and actions
  • Improve staff performance by automating case handling and workflow processes
  • Control costs and improve decision making

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